Shipping & Returns
All frames ship within 5 business days and all feeders ship within 3 weeks unless we notify you via email otherwise.
Returns Policy for The Polka Dot Dog Company
We want you to be fully satisfied with your purchase. If for any reason you are not satisfied, we will accept your returned merchandise for refund, credit, or exchange based on the following terms:
The Returns Process
The Polka Dot Dog Company
If you choose to exchange your purchase for another, more expensive item, we will charge the difference to your credit card. If you exchange for a less expensive item, the credited difference will appear within 1-2 billing cycles on your credit card statement. The same goes for refunds in general. They are processed immediately, but occasionally it takes until the second billing cycle to show up on your credit card statement.